We take the privacy of our clients and site visitors seriously. We are committed to protecting your privacy, hence we created this Privacy Policy.
This Policy may be revised or updated without notice. You are advised to review it regularly.
This Policy is incorporated into, and made a part of our Terms and Conditions.
We collect Personal Information
We collect personal information from you when you fill out our site contact form, request a consultation, or interact with our interactive features. This may include your name, email address, contact address/location, and phone number.
We may also collect your information when you communicate with us through email, live chat, or other messaging channels, or when you provide this information to us offline in our office.
We do not collect personally identifiable information (any information by which you can be identified) simply by browsing our site, unless you choose to provide that information to us.
AI Assistant & Live Chat Services
We provide an automated virtual assistant (Skillmatic AI) on our website to assist visitors with questions regarding our web development services, project timelines, and technical solutions.
When you interact with our AI chat service:
- External AI API Processing: Your chat messages, queries, and conversational context are securely transmitted to third-party AI inference providers (such as Groq and Google Gemini) to generate real-time responses. These external providers process data strictly to deliver the conversational output and manage retrieval-augmented knowledge lookups.
- Data Sharing Advice: Our AI Assistant is designed to answer general service and agency inquiries. Please do not submit sensitive personal data, financial details, or confidential credentials within the chat window.
- Chat Logs & Data Retention: To maintain your conversational context across pages, the chat widget utilizes a temporary session cookie. In addition, interaction transcripts (user prompts and AI responses) are securely logged in our database for quality assurance, service improvement, and model monitoring. Chat logs are retained for a maximum of 30 days, after which they are automatically and permanently deleted.
What do we do with Your Information?
We use your information for the purposes of fulfilling our contracts and transactions with you, addressing your project inquiries, and improving our digital services. We do not sell, exchange, or transfer your personal information to any third party, except as required by law or as necessary to operate essential third-party processing integrations (such as our AI chat providers and secure vector search infrastructure).
On certain projects, we work with technical and business partners, and in such cases we may make necessary details available to them. We work with reputable partners who maintain stringent privacy and security standards.
Our website runs on a secure protocol (HTTPS). We take strict technical and organizational measures to ensure the security and integrity of your information with us.
Do we use Cookies & Tracking Technologies?
Yes, we use cookies and browser storage technologies:
- Google Analytics: We use Google Analytics to analyze website traffic, session durations, and user behavior. This helps us optimize user experience and plan future site improvements. Google Analytics is operated by Google LLC (USA) and relies on cookies.
- Live Chat / Skillmatic AI: When enabled, our chat service utilizes a session cookie to maintain your conversation state across page visits.
You have full control over your cookie choices. You can manage or revoke your consent for live chat, Google Analytics, or Google Tag Manager at any time by clicking 'My Privacy Settings' in the footer region of this website.
Your Consent
By using our site, you consent to our privacy policy and our handling of inquiries and chat interactions in accordance with these terms.